Frequently Asked Questions

Online Bill Pay

Do you take magazines?

Yes. They should go in your recycle cart.

Where should I place my garbage and recycling containers?

Please place them at the curb with the arrows pointing toward the street (in the alley for alley pick-ups). Place the containers at least 3 feet apart.

What time should garbage and recycling containers be out for pick-up?

All containers should be out by 6:00 AM.

Do you recycle glass?

Yes. Please place glass in your recycling cart. We cannot recycle broken glass.

Do you recycle electronics?

No, however we can pick up most electronics with regular trash service for an extra charge or visit the EPA website for a list of organizations that can help.

How often is recycling picked up?

Subscription residential recycling is picked up every other week. Commercial recycling pick-up schedules are determined at the time the customer establishes an account.

Do you take credit cards? Is there a fee? Which cards do you accept?

Yes. We take credit cards and there is no fee. We accept American Express, MasterCard and Visa at this time.

What if I have extra items to be picked up?

Please call us 24 hours in advance of your pick-up day. We can schedule an extra pick-up or a large item pick-up for an additional charge. There are item restrictions, including Hazardous Waste/Restricted Items.

What are your office hours?

We are open from 7:00 AM to 5:00 PM, Monday through Friday. Waste Connections of Tennessee in Memphis operates on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

What are your holiday hours?

Please see our holiday schedule for holidays that may affect your pick-up.

Residential: If the holiday falls on or before your scheduled pick-up day (Monday through Friday), service will be delayed one day.  Example: Thanksgiving Day - Thursday customers will be picked up on Friday, Friday customers will be picked up Saturday.

Commercial: Please contact customer service.

What is your billing cycle?

Residential customers are billed quarterly. Commercial customers are billed on a monthly basis.

Will my rates increase?

Waste Connections continually strives to offer competitive rates, however, we reserve the right to increase prices when operating costs increase.

What are the measurements of your dumpsters or roll-off construction containers?

Front Load Dumpsters

Roll-off Construction Containers

What is the fuel and material surcharge?

The fuel surcharge percentage changes with the market price. It covers operating costs-labor, supplies, insurance, energy, etc. The fuel surcharge is needed to pay for the vast increase in costs due to the higher cost of diesel fuel and other petroleum-based products.

Online Bill Pay FAQ

Can I pay my bill online?

Yes. You can pay your bill online.  

How should my account number be entered?

The account must have the four-digit prefix. Ex: 6010-123456.

Why doesn't my online account reflect when I'm in suspension?

Your online account only reflects the payments that you have made online. It does not show any payments that you may have mailed to Waste Connections. We encourage you to call Customer Service at (901) 398-5400 to confirm the status of your account.

How can I avoid missing my scheduled trash pickup if I'm in suspension?

We ask that you allow 72 hours for your online payment to be transmitted to your Waste Connections account. If your account is in suspension and you are making a payment that may not post to your account before your scheduled trash pickup, please call our office with your confirmation number.